Grupo Clara Resorts maintains a Safety Management System designed to prevent, mitigate and respond to risks that may affect guests, employees, partners, the surrounding community and the environment across all group properties (Clara Arte, Clara Dourado and Clara Ibiúna).
Security Policy
Grupo Clara Resorts is primarily committed to providing safe, high-quality services that promote guest satisfaction, supported by an organizational policy based on the following pillars:
We continually seek to meet our guests’ needs and improve the services we provide. We measure performance and continuously train our teams, with the aim of delivering excellent service and continuously improving all processes, actions and operations. This does not constitute a guarantee of a specific outcome in each individual service interaction, but rather an ongoing commitment to high standards of quality and safety.
We respect the environment in which each property operates and are committed to conserving and preserving nature. We maintain initiatives aimed at preserving woodlands, forests, springs, waterfalls and adjacent streams, integrating environmental and ecological sustainability into our activities and operations.
We continually seek to comply with applicable legislation across our various areas of operation, including environmental and occupational health and safety requirements. We are committed to meeting applicable legal requirements, managing risks to the life and physical integrity of all those involved, and safeguarding the sustainability of the business. Subsequent changes in legislation may lead to revisions of this Policy and the corresponding operating procedures without individual prior notice to each guest.
We value local culture, people and organizations, with a focus on ethics, sustainability and safety. We seek to meet the expectations of all those directly and indirectly involved and to encourage the socioeconomic development of the communities in which we operate.
Grupo Clara Resorts adopts measures to prevent, monitor and respond to safety incidents (physical, operational, health-related and environmental), including internal protocols, team training and, where applicable, cooperation with competent authorities. Notwithstanding the efforts undertaken, no safety measure can entirely eliminate all risks inherent in hospitality, tourism and outdoor leisure activities, and Grupo Clara Resorts does not guarantee the absolute absence of incidents.
Guests are expected to follow the safety instructions communicated on the premises, through signage and by employees, especially in areas involving natural risks (trails, waterfalls, streams, swimming pools and wooded areas). Failure to follow these instructions may exempt Grupo Clara Resorts, in whole or in part, from liability for any resulting damages, to the extent permitted by applicable law.
Grupo Clara Resorts is not responsible for events arising from fortuitous events, force majeure, natural phenomena, acts of third parties beyond its control, or circumstances that fall outside the standard of care reasonably required, without prejudice to non-waivable legal obligations.
This Policy is periodically reviewed by the management of Grupo Clara Resorts and may be updated to reflect legal, operational or risk-management changes.
Testimonials from those who already stayed with us.
Stunning architecture, delicious food for every taste — including vegetarian options — and impeccable service! A true oasis of peace within a reserve and inside the Inhotim Museum. Art pieces enhance the décor, with wood, stone, and refined Brazilian design everywhere you look — plus delightful touches at every corner.
An experience I highly recommend!
We came to celebrate our honeymoon and it was absolutely worth it. Right at the beginning of our stay, we were pampered with complimentary sparkling wine and a charcuterie board.
We were able to relax and enjoy nature — and the view of the reservoir from the rooms is simply breathtaking.
We will definitely be back many more times.
Without a doubt, the best family-friendly hotel in the region. Cleanliness, comfort, outstanding facilities, great taste, high quality — and absolutely sensational food. Everything is delicious, from breakfast to dinner. The staff is extremely well-trained, polite, and friendly. Countless activities for children of all ages, plus entertainment for adults, even at night.
Perfect cleaning and maintenance. Birds fly inside the restaurant while we’re there — a peaceful and charming touch of nature in every moment! Incredible spa and gym, amazing massages and treatments with premium L’Occitane products! I recommend it with my eyes closed and would come back a thousand times every week if I could! Everything was perfect!
Simply outstanding! Everything is so well done — service is a perfect 10.
The food is the highlight here — absolutely delicious! Get ready to gain a little weight! There are activities all day long, and the atmosphere is very peaceful. I stayed in room 611 facing the lake — very clean, with a bathtub, spacious, and an extra-comfy king bed.
Wi-Fi works perfectly in 100% of the property.
We escaped the chaos of the Barretos rodeo and ended up meeting friends here!
I recommend it to everyone — come enjoy peaceful moments or lots of fun if you prefer!
