Security Management System
Security Policy
The Clara Resorts Group’s main commitment is to provide safe, high-quality services to ensure customer satisfaction, supported by an organizational policy based on essential pillars, always striving to uphold the following commitments:
Customer Satisfaction
To always seek to meet customer needs and continuously improve the services provided.
The Clara Resorts Group carries out performance measurement and team training, providing excellent service and striving for Continuous Improvement across all processes, actions, and operations.
Environment
To respect the environment in which the enterprise operates, with a strong commitment and awareness toward conserving and preserving nature.
The Clara Resorts Group preserves woodlands, forests, springs, waterfalls, and adjacent streams, and maintains, within its activities and operations, actions aimed at environmental and ecological sustainability.
Legislation
A continuous effort to comply with applicable legislation across its various areas, including environmental and occupational health and safety regulations.
The Clara Resorts Group is committed to meeting all applicable legal requirements, minimizing and managing risks to the lives of all those involved and ensuring the sustainability of the business.
Social Commitment
Valuing local culture, people, and institutions with a focus on ethics, sustainability, and safety.
The Clara Resorts Group seeks to meet the expectations of all individuals directly and indirectly involved.
It is also an objective to encourage the socioeconomic development of the community.
Senior Management